Refunds and Cancellations

At Twinbrook Floral Design, we stand proudly behind every arrangement we create and delivery we make with our 100% Customer Satisfaction Guarantee.

Refund Policy

If you aren't completely satisfied with your floral purchase, we'll do everything we can to make it right. As professional and expert florists, we guarantee our client's satisfaction with every floral order and delivery we complete. 

If for any reason you're not happy with the purchased product, we'll work with you to send out a replacement *or* we'll refund all or part of the purchase price depending on the issue, at no additional charge to you. We'll redeliver the new arrangement, on the day that you select, again at no additional charge to you. Your satisfaction is our primary focus.

To reach us for a replacement or refund:

- Call or text us at 703-978-3700
- Come chat with us in person at the shop - 4151 Lafayette Center Dr, STE 110, Chantilly VA, 20151
- Send us a detailed email at customerservice@twinbrookfloraldesign.com

Please be advised:
Replacement and refund requests must be made within 5 days of receipt of your order.

Cancellation Policy

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, on route or delivered. To cancel or change an order that has not been processed, please call (703) 978-3700.

We attempt to process your request the moment we receive it during business hours. If you contact us after hours, it may take a bit longer to process your cancellation request. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.