Frequently Asked Questions

Our Chantilly studio is open Monday–Friday, 7am–4pm, and Saturday, 7am–2pm. We are closed on Sundays — though we still make deliveries on Sundays, with a firm 1pm cutoff.

Twinbrook Floral Design is located at 4151 Lafayette Center Dr, Suite #110B, Chantilly, VA 20151. See our Contact page for directions and a map.

Call or text us at (703) 978-3700, email customerservice@twinbrookfloraldesign.com, or reach us through our Contact page. You're also welcome to visit us in person at our Chantilly shop during store hours.

You can order online through our website anytime, or place your order by phone at (703) 978-3700 during business hours.

Yes — we offer free same-day local delivery. To receive same-day service, place your order by 2pm EST Monday–Friday, or by 12pm EST Saturday–Sunday. See our full delivery policy for details.

Local delivery is free throughout our Northern Virginia and Washington DC service area.

We deliver across Northern Virginia and Washington DC, including Aldie, Alexandria, Annandale, Arlington, Ashburn, Brambleton, Burke, Centreville, Chantilly, Clifton, Dunn Loring, Fairfax, Falls Church, Herndon, Lorton, McLean, Oakton, Reston, South Riding, Springfield, Sterling, Tysons, Vienna, Georgetown DC, and Washington DC.

Yes. Although our storefront is closed on Sundays, we still make deliveries that day, with a firm 1pm cutoff (please order by 12pm EST). See our delivery policy for full cutoff times.

Preferred delivery times are not guaranteed, but we always do our best to accommodate requests. As a general guide, business deliveries are scheduled to arrive by 5pm and grade-school deliveries by 3pm unless otherwise noted.

Yes. For hospital deliveries, we verify the patient's name and room number on the day of delivery. Funeral-home deliveries are made at least 2 hours before the service, and church-service deliveries at least 1 hour before. College and university deliveries are accepted but not preferred due to access limitations. We are unable to deliver to P.O. Box or A.P.O. addresses. Full details are in our delivery policy.

Please include the deceased's full first and last name, the service location (the type and name of the location), and the date and start time of the services. Browse our sympathy collection to choose an arrangement.

Weather permitting, we may leave the arrangement in a safe, appropriate location unless we're instructed otherwise. We will not leave flowers in unsafe areas or in extreme weather. If we're unable to complete a delivery, the arrangement is returned to our shop and we'll contact both the sender and recipient to coordinate a re-delivery.

If a delivery is attempted to an incorrect address that was provided to us, a $10 address-correction fee applies. We cannot be held responsible for deliveries made to incorrect addresses submitted by the customer.

We create fresh floral arrangements for every occasion, along with sympathy and funeral flowers, roses, plants, and our signature designer collections.

Yes. Our sympathy collection includes sympathy arrangements, casket sprays, standing sprays and wreaths, pedestal and floor arrangements, and sympathy plants.

Yes. We offer full-service custom weddings and events across Northern Virginia and Washington DC. Packages can include delivery and setup, installation and strike of structure pieces, and select rental items. You can request a free quote through our Wedding Quote Form.

Yes. We're not a cookie-cutter florist — every design is hand-crafted with the freshest blooms available by our team of professional florists.

We always do our best to match the image shown online. Because freshness comes first, we may substitute flowers, colors, or containers — always with a substitution of equal or greater value. If no comparable substitute is available, we'll call you for approval. See our substitution policy for more.

We stand behind every arrangement with our 100% Customer Satisfaction Guarantee. If you aren't completely satisfied, we'll send a replacement or refund all or part of the purchase price, at no additional charge. Replacement or refund requests must be made within 5 days of receipt of your order — see our refund & cancellation policy.

Please call us at (703) 978-3700 as soon as possible. Same-day orders are processed immediately and usually cannot be changed. Cancellations must be made before delivery and within 24 hours of placing your order; requests after that period cannot be guaranteed and are subject to a 20% charge. Full details are in our refund & cancellation policy.